Improving Employee Performance: An Intervening Model of Organizational Culture on the Influence of Servant Leadership and Employee Engagement
Abstract
This study investigates the enhancement of employee performance by utilizing an intervening model of organizational culture to examine the effects of servant leadership and employee engagement. Data were collected using a questionnaire from a sample of 41 respondents. Structural equation modeling (SEM) with the partial least squares (PLS) method was employed for data analysis. The analysis included testing both the measurement model (Outer Model) and the structural model (Inner Model). The aim was to assess whether employee performance can be improved through the impact of servant leadership and employee engagement, mediated by organizational culture. The results reveal that servant leadership and employee engagement have a positive and significant effect on organizational culture. Additionally, organizational culture positively and significantly affects employee performance. Servant leadership and employee engagement also directly influence employee performance. Furthermore, servant leadership and employee engagement exert an indirect effect on employee performance through organizational culture.
References
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Aji, M., & Palupiningdyah. (2016). Pengaruh Servant Leadership Terhadap Kinerja Karyawan Dengan Burnout Sebagai Variabel Intervening. Management Analysis Journal, 5(3), 178–188. http://maj.unnes.ac.id
Ajis, S. A., Adda, H. W., & Wirastuti, W. (2017). Pengaruh Servant Leadership Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Kantor Pelayanan Pajak Pratama Palu (Kpp Pratama Palu). Jurnal Ilmu Manajemen Universitas Tadulako , 3(3), 213–224.
Dasgupta, M., & Kumar Dey, A. (2021). Mediating role of job crafting in the relationship between organisational culture and employee engagement. Int. J. Indian Culture and Business Management, 22(1), 89–109.
Gede, D. U., & Huluka, A. T. (2024). Effects of employee engagement on organizational performance: case of public universities in Ethiopia. Future Business Journal, 10(32). https://doi.org/10.1186/s43093-024-00315-7
Hadju, L., & Adam, N. (2019). Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Pada Dinas Perhubungan Kabupaten Bone Bolango. PUBLIK: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 6(2), 125–135.
Hafid, H., & Edy, S. A. (2023). Pengaruh Loyalitas dan Organizational Citizenship Behavior (OCB) terhadap Kinerja Pegawai dengan Psychological Capital sebagai Variabel Moderasi (Studi Pada Badan Pendapatan Daerah Kabupaten Majene). SEIKO: Journal of Management & Business, 6(2), 262–270.
Hair. (2014). A Primer On Partial Least Squares Structural Equation Modeling (PLS Sem. SAGE.
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
Irfan, A., Irwan, A., & Alim, A. (2021). Pengaruh Servant Leadership dan Motivasi Kerja Terhadap Kinerja Pegawai pada Dinas Komunikasi dan Informatika Kabupaten Maros. Jurnal Administrasi Dan Manajemen, 11(2). http://ejournal.urindo.ac.id/index.php/administrasimanajemen/index
Jamaluddin, Salam, R., Yunus, H., & Akib, H. (2017). Pengaruh Budaya Organisasi terhadap Kinerja Pegawai pada Dinas Pendidikan Provinsi Sulawesi Selatan. Jurnal Administrare: Jurnal Pemikiran Ilmiah Dan Pendidikan Administrasi Perkantoran, 4(1), 25–34.
Jufrizen, & Rahmadhani, K. N. (2020). Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Dengan Lingkungan Kerja Sebagai Variabel Moderasi. JMD: Jurnal Manajemen Dan Bisnis Dewantara, 3(1), 66–79.
Manalu, A. R., Thamrin, R., Hasan, M., & Syahputra, D. (2021). Pengaruh Work Engagement Terhadap Kinerja Pegawai BPJS Ketenagakerjaan Effect of Work Engagement on Employee Performance of BPJS Ketenagakerjaan. Journal Economics and Management (JECMA), 1(2), 42–49.
Muhtasom, A., Mus, A. R., Bijang, J., & Latief, B. (2017). Influence of Servant Leadership, Organizational Citizenship Bahaviour on Organizational Culture and Employee Performance at Star Hotel in Makassar. International Journal of Education and Research, 5(10), 71–88. www.ijern.com
Nurdinah, S., & Kurniawan, I. S. (2019). Pengaruh Budaya Organisasi, Reformasi Birokrasi, Remunerasi, Dan Employee Engagement Terhadap Kinerja Pegawai (Studi Kasus Pada Badan Pusat Statistik Kabupaten Gunungkidul). Upajiwa Dewantara, 3(1), 10–20.
Nurjanah, R., Rofaida, R., & Suryana. (2016). Kepribadian Karyawan Dan Budaya Organisasi: Faktor Determinan Keterikatan Karyawan (Employee Engagement). Jurnal Manajemen, 20(2), 310–324.
Putrawijaya, D. F., Hana, S. W. L., & Awwaliyah, I. N. (2022). The Effect of Servant Leadership on Employee Performance with Organizational Citizenship Behaviors as Intervening Variable Study Case at Bank BTPN Jakarta Head Office. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(2), 12212–12222. https://doi.org/10.33258/birci.v5i2.5060
Suwandi, H., Sahroni, & Widiati, E. (2023). Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Di Lingkungan Dinas Lingkungan Hidup Kota Cimahi. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, 10(9), 4220–4227. https://doi.org/10.31604/jips.v10i9.2023.4220-4227
Toruan, V. S. L., & Saragih, R. (2022). Pengaruh Employee Relations dan Employee Engagement Terhadap Kinerja Pegawai di RSUD Dr. R.M. Djoelham Binjai, Sumatera Utara. YUME : Journal of Management, 5(2), 185–194. https://doi.org/10.37531/yume.vxix.356
Umihastanti, D., & Frianto, A. (2022). Pengaruh Dukungan Organisasi Dan Employee Engagement Terhadap Kinerja Pegawai Badan Kepegawaian Daerah. Jurnal Ilmu Manajemen, 10(1), 219–232.
Widiartanto, & Qomariah, A. (2022). Pengaruh Servant Leadership terhadap Budaya Organisasi, Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan (Studi Pada Karyawan PT. Prima Zirang Utama Semarang). Business UHO: Jurnal Administrasi Bisnis, 7(2), 252–260.
Published
2024-09-30
How to Cite
HAFID, Haeruddin; RAHMAT, Aswar; EDY, Sri Amalia.
Improving Employee Performance: An Intervening Model of Organizational Culture on the Influence of Servant Leadership and Employee Engagement.
JOURNAL OF APPLIED BUSINESS ADMINISTRATION, [S.l.], v. 8, n. 2, p. 373-384, sep. 2024.
ISSN 2548-9909.
Available at: <http://704209.wb34atkl.asia/index.php/JABA/article/view/8390>. Date accessed: 28 nov. 2024.
doi: https://doi.org/10.30871/jaba.v8i2.8390.
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
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